On-Call (Out of Hours)
“The closest thing to being cared for is to care for someone else.”
Carson McCullers
Out of Hours Support
On-Call Home Care Support, 24 Hours a Day
Care needs don’t stop at 5:30pm. Compassion First Home Care runs an on-call service outside office hours, so customers, families and professionals in Stratford-upon-Avon and across South Warwickshire can always reach a member of our team – in the evenings, overnight, at weekends and on bank holidays.
Call 01789 224429 at any time, day or night. During office hours you’ll speak to our office team. Outside office hours, your call is answered by our on-call team.
Our office hours
- Monday to Friday: 8:30am – 5:30pm
- Saturday and Sunday: 10:00am – 4:00pm
Outside these times, our out of hours on-call team can help with:
- Changes to care visits, including cancelling or rearranging a visit
- Late or missed visits, if your carer hasn’t arrived
- Urgent concerns about wellbeing, falls or medication
- Updates about a hospital admission or discharge
- Urgent new care, including support after a hospital stay
- New care enquiries from anyone, not just existing customers
In an emergency, always call 999
Our on-call line is not an emergency service. If someone is seriously ill or injured, or their life is at risk, call 999. For urgent medical advice that isn’t an emergency, call NHS 111 or visit 111.nhs.uk. Once everyone is safe, let us know on 01789 224429 so we can update the care plan.
Out of Hours Care: Frequently Asked Questions
No. Anyone can call, including families looking for care for the first time and health or social care professionals making a referral.
Yes. If care is needed urgently, for example after a hospital discharge, call 01789 224429 and we’ll talk through what’s needed and how quickly we can help. Read more about our short term care and respite care.
Call 01789 224429. Our on-call team will check where your carer is and keep you updated.
Our on-call team supports everyone we care for in Stratford-upon-Avon and the surrounding area, including Alcester, Warwick, Leamington Spa, Henley-in-Arden, Shipston-on-Stour and Solihull. See all our locations.
Visiting care starts from £34 per hour. See our cost of care page for full details, or contact us to book a free home assessment.
Send a Message
Speak to a Member of Our Team
If you have a question about one of our services or want to chat about how we could help you or your loved one, please get in touch with us.
Opening Hours
- 8:30 AM - 5:30 PM
- 10:00 AM - 4:00 PM
Get in Touch
-
Unit 5 Shottery Brook Business Park
Timothy’s Bridge Road
Stratford-upon-Avon
CV37 9NR - 01789 224429
- hello@compassionfirst.co.uk
What Our Customers Say About Us
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Our Services
Home Care Services We Offer
Our flexible range of home care services are designed to accommodate every customer, ensuring you receive the support you deserve.